Privacy Policy
Effective Date: 18 July 2025
Last Updated: 09 October 2025
This Privacy Policy explains how Remon Geyser / STELLAR Method ("we," "us,", "our") collects, uses, and protects your personal information.
1. INFORMATION WE COLLECT
1.1 Information You Provide:
- Name, email, company name, phone number (when you contact us or book services)
- Website URL and business information (for audit purposes)
- Google Analytics access (with your permission)
- Payment information (processed by third-party payment processors)
1.2 Automatically Collected Information:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
1.3 Cookies and Tracking:
See our Cookie Policy for details.
2. LEGAL BASIS FOR PROCESSING (GDPR & POPI)
We process your data based on:
- Consent: You provide explicit consent for data collection
- Contract: Processing necessary to provide Services
- Legitimate Interest: Business operations, fraud prevention, improving Services
- Legal Obligation: Compliance with applicable laws
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and deliver Services
- Communicate with you about Services
- Process payments
- Improve our Services and Website
- Comply with legal obligations
- Prevent fraud and abuse
We do NOT:
- Sell your personal information to third parties
- Use your data for purposes beyond those stated without consent
4. DATA SHARING AND DISCLOSURE
4.1 We may share your information with:
- Service providers (hosting, email, analytics) under confidentiality agreements
- Payment processors (Stripe, PayPal, etc.)
- Legal authorities if required by law
4.2 We do NOT share your data with:
- Marketing companies
- Data brokers
- Unrelated third parties
5. INTERNATIONAL DATA TRANSFERS
5.1 Data Storage:
Your data may be stored on servers outside South Africa (specify locations, e.g., EU, US).
5.2 GDPR Compliance:
For EU residents, we ensure adequate safeguards for international transfers (Standard Contractual Clauses or equivalent).
6. YOUR RIGHTS
6.1 GDPR Rights (EU Residents):
- Right to access your personal data
- Right to rectification (correction of inaccurate data)
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
6.2 POPI Rights (South African Residents):
- Right to access your personal information
- Right to correction of inaccurate information
- Right to object to processing
- Right to request deletion (subject to legal obligations)
- Right to complain to Information Regulator
6.3 How to Exercise Rights:
Email: info@frenzii.co.za
Response time: Within 30 days (GDPR/POPI requirement)
7. DATA RETENTION
We retain your data:
- Active clients: Duration of relationship plus 7 years (tax/legal requirements)
- Inactive leads: 2 years, then deleted unless consent given for longer retention
- Analytics data: Aggregated and anonymized after 26 months
8. DATA SECURITY
We implement reasonable security measures:
- Encrypted data transmission (SSL/TLS)
- Secure servers and access controls
- Regular security audits
- Confidentiality agreements with staff/contractors
However, no method is 100% secure. You acknowledge inherent risks in electronic data transmission.
9. CHILDREN'S PRIVACY
We do not knowingly collect data from individuals under 18. If you believe we have collected such data, contact us immediately.
10. COOKIES AND TRACKING
See our Cookie Policy for detailed information.
11. CHANGES TO PRIVACY POLICY
We may update this Policy. Material changes will be notified via email or Website notice. Continued use constitutes acceptance.
12. CONTACT AND COMPLAINTS
12.1 Contact Us:
Remon Geyser
Email: info@frenzii.co.za
12.2 Regulatory Authorities:
- EU residents: Contact your local Data Protection Authority
- South African residents: Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za